All of our items have a FREE SHIPPING OPTION
We strive to ship your items as fast as humanly possible–and try to regularly beat our goal of 5 business days from your order date. We will send you tracking information within 48 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
All orders canceled after 30 minutes are free for the administration fee, if your order has not shipped. If your order has shipped, you (the buyer) will also be responsible for all actual shipping charges as well as a 15% restocking fee (wherever applicable). Refunds will only be issued to the original credit card that you used when placing your order.
We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, not Kokokala.
BEFORE you sign the shipping weigh bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for receipt of a damaged product removes the liability of the shipping company and Kokokala. Once you accept your shipment as non-damaged, the item is yours.
If for some reason you have decided to return your item, it will need to be boxed back up and placed onto the pallet for pickup (where applicable). We offer free returns within 30 days, however, you are responsible for all (in and outbound) shipping costs and any restocking fees (we have some suppliers who charge up to 15%–Human Touch & UltraComfort America) unless you exchange your item for an equal or more expensive item. We would like to work with you to help you get into the right chair for you and will do our best to minimize the fees wherever possible.